Terms and Conditions Hokibet — Complete User Guide

1Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of the hokibet website at hokibet.onl and all related services, including the mobile app, games, bonuses, and payment systems we provide. This Agreement takes effect from the date you register an account or first access the hokibet platform.

By registering an account, accessing the website, or using any Hokibet service, you confirm that:

• You have read, understood, and agreed to be fully bound by these Terms and Conditions.
• You are at least 18 years of age or have reached the legal age of majority recognised in your jurisdiction.
• You are not located in any jurisdiction where the use of online gaming services is prohibited by law.
• The information you provide during registration must be truthful, accurate, and up to date.

If you disagree with any part of these Terms and Conditions, please stop using the hokibet platform immediately. hokibet reserves the right to update this Agreement at any time and will notify users via platform notifications or registered email.

2Eligibility & Account Registration

2.1 Age Requirement

Hokibet only permits individuals aged 18 and above to register and use our platform. Hokibet reserves the right to request proof of age at any time, and accounts confirmed to be underage will be closed immediately with no refund.

2.2 One Account Per User

Each user is permitted to hold only one (1) registered account at hokibet. It is strictly prohibited to register additional accounts using different names, email addresses, phone numbers, devices, or payment methods in order to obtain extra bonuses or circumvent account restrictions. Violation of this rule will result in closure of all associated accounts and forfeiture of all balances and wins.

2.3 KYC Verification Process

Hokibet conducts a Know Your Customer (KYC) process to verify the identity of all users. You may be required to submit the following documents:

• A copy of your identity card (MyKad) or valid passport.
• Proof of current address (utility bill or bank statement dated within the last 3 months).
• Proof of ownership of the payment method used (screenshot of bank account or e-wallet).

Withdrawals will not be processed until KYC verification is fully completed. hokibet reserves the right to request additional documents at any time for compliance purposes.

2.4 Accuracy of Information

You are responsible for ensuring that all information provided during registration is accurate and up to date. Hokibet is not liable for any losses arising from inaccurate information submitted by the user.

3Account Security

You are solely responsible for the security of your account login credentials, including your username and password. Hokibet recommends the following steps to protect your account:

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) via your account security settings page.
• Never share your password or login credentials with anyone, including family members.
• Log out of your account after every session, especially when using a shared device.

Hokibet is not liable for any losses resulting from a user's own negligence in maintaining the security of their account. However, we will assist with investigations in the event of unauthorised access reported to us within 24 hours.

4Deposit & Withdrawal of Funds

4.1 Payment Methods

Hokibet supports the following payment methods for deposits and withdrawals:

• FPX bank transfer (all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong Bank)
• DuitNow QR
• Touch 'n Go eWallet
• GrabPay

All payment methods must be registered under the same name as your hokibet account. hokibet does not accept third-party transfers under any circumstances.

4.2 Deposit & Withdrawal Limits

• Minimum deposit: RM 20 per transaction
• Maximum deposit: RM 50,000 per day (subject to account level)
• Minimum withdrawal: RM 50 per request
• Maximum withdrawal: RM 30,000 per day for standard accounts; higher limits for VIP members

4.3 Processing Times

Deposits are credited to your account instantly upon payment confirmation. Withdrawals are processed within 15 minutes to 2 hours for e-wallet methods, and within 1 to 3 business days for bank transfers, depending on the receiving bank.

4.4 Bonus Withdrawal Requirements

Funds received from bonuses or promotions are subject to the specified wagering requirements before withdrawal is permitted. Please refer to the Bonuses & Promotions section below for more details. Hokibet reserves the right to delay withdrawals until KYC verification is complete or an investigation is concluded if suspicious activity is detected.

5Bonuses & Promotions

5.1 General Bonus Terms

All bonuses and promotions offered by hokibet are subject to the specific terms and conditions stated alongside each offer. The following general conditions apply to all bonuses:

• Each bonus may only be claimed once unless otherwise stated.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Wagering requirements must be fully met before any bonus funds may be withdrawn.
• Hokibet reserves the right to change, withdraw, or cancel any bonus at any time without prior notice.
• Bonuses will expire if not used within the specified time period.

5.2 Bonus Abuse Policy

Hokibet takes any attempt to abuse the bonus system seriously. The following activities are considered bonus abuse and will result in cancellation of all bonuses, winnings, and account closure:

• Creating multiple accounts to claim bonuses repeatedly.
• Colluding with other players to artificially fulfil wagering requirements.
• Using wagering strategies specifically designed to meet wagering requirements with minimal risk.
• Claiming bonuses using false information or another person's identity.

6Game Rules

6.1 Game Fairness

All games available at hokibet use an independently audited Random Number Generator (RNG) to ensure the fairness and randomness of every game result. hokibet partners exclusively with licensed game providers that comply with international industry standards.

6.2 Finality of Results

All game results are final and non-appealable except in cases of proven technical malfunction. In the event of a technical malfunction, hokibet reserves the right to void the affected rounds or bets and return the wagered amount to the player's account.

6.3 Betting Limits

Each game has its own minimum and maximum betting limits, displayed within the game interface. hokibet reserves the right to adjust betting limits at any time without prior notice for risk management purposes.

6.4 Third-Party Software

The use of automated bots, AI-powered playing software, game modification tools, or any third-party software that provides an unfair advantage is strictly prohibited. Detection of such software will result in immediate account closure and cancellation of all wins.

7Permitted User Conduct

Hokibet users are required to conduct themselves respectfully and responsibly at all times. The following activities are strictly prohibited on the hokibet platform:

• Any form of fraud, identity impersonation, or provision of false information to hokibet.
• Money laundering or using hokibet for any illegal financial activity.
• Cyberattacks or disruptions targeting Hokibet's platform infrastructure.
• Abuse of the customer support system through false complaints or offensive language.
• Sharing harmful, racist, or threatening content through Hokibet's communication channels.
• Accessing another user's account without authorisation.

Hokibet reserves the right to pursue legal action against any user involved in unlawful activity or causing harm to the platform or other users.

8Hokibet Liability Limits

To the extent permitted by applicable law, hokibet is not liable for:

• Any direct, indirect, consequential, or special losses arising from the use of the platform.
• Service disruptions due to system maintenance, technical failures, or events beyond our control (force majeure).
• Losses arising from the user's negligence in maintaining account security.
• Inaccuracies in information provided by third-party game providers.

9Account Closure & Suspension

9.1 Closure by Hokibet

Hokibet reserves the right to close or suspend any user account at any time, with or without prior notice, under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Detection of fraudulent activity, money laundering, or bonus abuse.
• Failure to complete KYC verification within the stipulated timeframe.
• Requests from law enforcement or regulatory authorities.
• False information provided during registration.

In the event of account closure due to fraud, all funds and winnings in the account may be fully forfeited.

9.2 Closure by User

You may close your Hokibet account at any time by contacting our customer support team via Live Chat or email. Any remaining valid funds will be processed for withdrawal once identity verification is complete.

10Responsible Gaming

Hokibet is committed to responsible gaming practices and the well-being of all our users. We provide the following tools to help you stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings page.
• Loss Limit: Set a maximum loss amount over a defined period to prevent overspending.
• Session Time Limit: Set a time limit for each of your gaming sessions.
• Break Period: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Voluntarily close your account for an extended period if needed.

If gaming is starting to affect your life, please contact the hokibet support team or seek professional help. hokibet supports responsible gaming initiatives in Malaysia and internationally.

For more information on responsible gaming, please visit our Responsible Gaming page.

11Changes to Terms and Conditions

Hokibet reserves the right to amend, update, or modify these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on the Hokibet website. We will endeavour to notify users of material changes via in-platform notifications or registered email.

Continued use of the hokibet platform after any changes are published constitutes acceptance of the amended terms. It is your responsibility to review this Terms and Conditions page periodically to stay informed of the latest applicable rules.

12Applicable Law & Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where hokibet is registered and operates. Any dispute arising from or in connection with this Agreement shall first be resolved through good-faith negotiation between both parties.

If a resolution cannot be reached through negotiation within 30 days, the dispute may be referred to arbitration or a court of competent jurisdiction under applicable law. Both parties agree to accept the exclusive jurisdiction of the chosen tribunal or court.

If any provision of these Terms and Conditions is found invalid or unenforceable by a court of competent jurisdiction, all remaining provisions shall continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact our support team via Live Chat or email at [email protected].