Privacy Policy hokibet —
Your Data Protection Is Our Priority

1Introduction

Hokibet ("we", "our platform") values the privacy of every user who accesses hokibet.onl and all related services. This Privacy Policy document is designed to provide full transparency on how we handle your personal information from the moment you register until you stop using our platform.

As a platform operating and serving users in Malaysia, hokibet fully complies with the Personal Data Protection Act 2010 (PDPA Malaysia) and international data protection best practices. We believe user trust is our most valuable asset, and safeguarding your privacy is part of that responsibility.

This Privacy Policy applies to all individuals using the hokibet website, mobile app, Live Chat, or any of our official communication channels. If you have any concerns about how we manage your data, do not hesitate to contact our support team.

2Types of Data We Collect

Hokibet only collects information that is genuinely necessary to provide you with a safe, fair, and quality service. The data we collect falls into three main categories:

2.1 Information You Provide Directly

• Full name as shown on official identification documents.
• Date of birth for age verification.
• Email address and mobile phone number.
• Current residential address.
• A copy of your identity document (MyKad or passport) for the KYC process.
• Bank account or e-wallet details used for deposits and withdrawals.

2.2 Information Collected Automatically

• The IP address of your device when accessing the platform.
• Browser type and version used.
• Device type (smartphone, tablet, laptop).
• Game session data including time, game type, and total betting amount.
• Cookie and tracking pixel data for internal analytics purposes.
• Account activity logs for security and fraud detection purposes.

2.3 Information from Third Parties

During the KYC verification process, hokibet works with licensed identity verification service providers. Information received from these sources is used solely for verification purposes and is not retained longer than necessary.

3How We Use Your Data

Personal information you provide to hokibet is used solely for the following purposes:

• Account Management: Creating and maintaining your account, processing registration, and verifying your identity.
• Transaction Processing: Processing deposits, withdrawals, and all financial activities related to your account securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and bonus abuse.
• Legal Compliance: Fulfilling legal and regulatory obligations, including reporting requirements to relevant authorities.
• Customer Support: Providing effective assistance when you contact our support team.
• Platform Communications: Sending important account-related notifications, relevant promotions, and service updates via email or SMS.
• Service Improvement: Analyzing usage patterns in aggregate to improve the user experience on the platform.

4Data Sharing with Third Parties

Hokibet does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, we do share your data in the following limited situations:

4.1 Trusted Service Partners

Hokibet works with carefully selected third-party service providers for platform operations, including payment processors, KYC identity verification providers, and cloud infrastructure providers. All partners are bound by strict data protection agreements and are only permitted to use your data for specified purposes.

4.2 Legal Requirements

Hokibet may share your information with government authorities, law enforcement bodies, or regulatory agencies when required by applicable law or a valid court order. We will endeavour to notify you of any such disclosure unless prohibited from doing so by law.

4.3 Platform Protection

Where we need to protect the rights, property, or safety of hokibet, other users, or the public from fraudulent or unlawful activity, relevant data may be shared with the appropriate parties.

5Encryption & Security Measures

The security of your data is an absolute priority for hokibet. We implement multiple layers of technical and organizational security to protect your personal information from unauthorized access, loss, or misuse.

• Transmission Encryption: All communications between your browser and hokibet's servers are secured by TLS 1.3 protocol with AES-256 encryption.
• Storage Encryption: Sensitive data including passwords and financial information is stored in encrypted form using strong hashing algorithms.
• Access Control: Access to user data is restricted to hokibet staff who genuinely require it to perform their duties, based on the principle of least privilege.
• 24/7 Monitoring: Our intrusion detection system (IDS) monitors for abnormal activity around the clock and will trigger an immediate alert if any threat is detected.
• Security Audit: The hokibet platform undergoes regular independent security audits to ensure our security standards remain up to date.
• Two-Factor Authentication: Users are encouraged to enable 2FA to add an extra layer of security to their account.

While we take all reasonable measures to protect your data, no security system is completely infallible. In the event of a data breach affecting your information, we will notify you within 72 hours of detecting the breach.

6Cookie Usage & Tracking Technologies

Hokibet uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:

6.1 Essential Cookies

These cookies are required for core platform functions such as login session authentication, security, and language preferences. Essential cookies cannot be disabled as they enable the platform to function properly.

6.2 Analytics Cookies

We use analytics cookies to understand how users interact with our platform — which pages are visited most frequently, how long users stay on the platform, and where they encounter difficulties. All analytics data is collected in aggregate and anonymized form.

6.3 Preference Cookies

These cookies store your preferences such as language settings, display theme, and notification preferences so you do not need to reconfigure them each time you visit the platform.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience on the hokibet platform.

7Your Rights as a User

Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal data:

To submit any request related to the rights above, please contact our support team. We will process your request within 14 business days.

8Data Retention & Deletion

Hokibet retains your personal information for as long as necessary to fulfil the purpose of data collection and to comply with relevant legal obligations. Generally, active account data is retained throughout the period your account remains active plus the minimum period required by law.

After your account is closed, your data will be retained for the following periods:

• Financial records and transaction history: minimum 7 years, in accordance with accounting and tax legal requirements.
• KYC verification records: 5 years after account closure to meet anti-money laundering (AML) requirements.
• Customer support communication logs: 3 years from the date of last interaction.
• Analytics and session data: deleted within 24 months.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.

9Children's Privacy

Hokibet is an online gaming platform intended solely for individuals aged 18 and above. We do not knowingly collect or store any personal information from children or individuals under the age of 18.

If we find that we have inadvertently collected information from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account. If you believe we may hold information from a minor, please contact us immediately.

10Changes to This Privacy Policy

Hokibet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.

Any material changes to this Privacy Policy will be communicated to you via:

• Notifications displayed prominently on the hokibet platform home page.
• An email notification to your registered email address at least 7 days before the changes take effect.
• Updated on the date shown under "Last Updated Date" at the top of this page.

Continued use of the hokibet platform after changes to the Privacy Policy take effect will be considered your acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you are welcome to contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the hokibet platform.
• Email: [email protected] — we aim to respond within 2 business days.
• FAQ Page: Visit FAQ page for answers to frequently asked questions about privacy and data security.

For official requests regarding your personal data rights under the PDPA, please send a written request to our privacy email along with a copy of your identity document for identity verification purposes. We are committed to responding to all requests within 14 business days.